Came home tonight to find my internet taking a nose dive again. Called and requested Tier II support. sorry Tier I but you are useless.

After 30 minutes they agreed to send a tech out because "There is no reason for this to be happening." - Their words, not mine.

I did a full reset for the 4th time after physically disconnecting the cable from the outside of the house.

Things are working at the moment but I'm not canceling the tech. I am tired of this nonsense.

Even Time Warner's outrageous prices would be better than this.